Customer Before Company: Revolutionizing Your Real Estate Business the Nordstrom Way

Customer Before Company: Revolutionizing Your Real Estate Business the Nordstrom Way
Monday, December 7 1 Elective Credit 10:00am - 11:00am

The Nordstrom department store is legendary for exemplary customer service: from the earliest beginnings of Nordstrom, a sign hung from the ceiling that read, "If We Sell You Well, Tell Others. If Not, Tell Us." Well known for putting customer over company, Nordstrom salespeople are empowered from above to always make it right for the customer. With lessons that can be useful for solo agents, team leaders, and brokers alike, Nordstrom’s business philosophies easily translate into the real estate industry. By taking a page out of the Nordstrom book, from practical translation of the Nordstrom way into customer relationships to incorporating the Nordstrom beliefs into our personal values systems, we can revolutionize our businesses and our industry.

Continuing education credit will only be awarded to those who attend the session for the full amount of time and participate using the polling and/or Q&A features.